Manages high-profile client accounts, leads account teams, and ensures that client projects and campaigns are delivered on time and meet quality standards. Collaborates with internal teams to develop effective marketing strategies aligned with client goals.

Oversees daily communication with clients, managing the implementation of marketing campaigns and ensuring that all deliverables are executed within scope and budget. Works closely with creative, media, and strategy teams to ensure client satisfaction.

Supports the account management team by coordinating client projects, assisting with campaign planning, and handling administrative tasks. Plays a key role in ensuring smooth communication between clients and internal teams.

Manages administrative tasks related to finance and operations, including bookkeeping, invoicing, and report generation. Supports the finance and operations team by ensuring that financial processes are efficient and accurate.

Provides administrative support for finance and operations, handling tasks such as data entry, report preparation, and general office operations. Assists the team in ensuring smooth and organized daily processes.

Develops and manages social media strategies to increase brand awareness and engagement. Creates high-quality, engaging content for multiple platforms and analyzes performance metrics to optimize social media efforts.

Assists in creating and scheduling social media content, manages day-to-day posting, and monitors engagement across platforms. Supports senior managers in executing social media strategies.

Leads the social media care team, ensuring customer inquiries and concerns are handled efficiently and professionally. Manages workflow, monitors response quality, and ensures team members are equipped to resolve issues.

Interacts with customers on social media platforms, responding to inquiries, complaints, and feedback in a timely and professional manner. Works to resolve issues and ensure a positive customer experience.