Account Manager

Client Service Department

Roles & Key responsibilities

The Job

Role Purpose

The Account Manager manages assigned client accounts, maintains strong client relationships, ensures effective communication between clients and internal teams, coordinates project delivery, tracks campaign performance against client KPIs, and supports client growth through upselling, cross-selling, RFPs and proposals.

Tier-Based Involvement

Supports Tier 1; owns and leads Tier 2 execution and planning; provides support to juniors for Tier 3.

Key Responsibilities

1. Quality control of all client-facing work before delivery.

2. Client communication and weekly meetings for assigned accounts.

3. RFPs and proposals with the goal of client satisfaction and growth.

4. Strategy creation, including 5Cs trends, research and target audience analysis.

5. Point of escalation for Account Executives.

6. Handling complex briefs including campaigns and DAGs.

7. Billing coordination through Zoho and Monday.com.

8. Competitor analysis and client account support.

9. Managing day-to-day operations of assigned client accounts and developing strong client relationships.

10. Monitoring and tracking campaign performance against client KPIs and providing regular updates.

Skills & Competencies

Minimum diploma or degree in graphic design, multimedia design, motion graphics, animation, visual communication, digital media, creative arts or a related field.
3-5 years of agency, creative production, design, motion, multimedia or related experience, with strong portfolio evidence.
Proficient in Adobe Creative Suite, especially Photoshop, Illustrator, InDesign where applicable, After Effects and Premiere Pro; familiar with Google Workspace, Monday.com and digital platform formats.
Static design, layout, typography, colour, brand application, motion graphics, animation, basic video editing, export formats and asset adaptation.
Ability to write and refine simple captions, headlines, presentation wording, supers, basic scripts and content suggestions where required.
Speed, attention to detail, self-review, deadline management, file organization, communication of blockers and ownership.
Creative, proactive, reliable, flexible, collaborative, open to critique, calm under pressure and committed to continuous improvement.